Privacy Policy


Lisboa em Fado is committed to respecting the privacy and confidentiality of the personal data that is made available to you. Therefore, in this document you will find information on how these data are handled in compliance with the General Data Protection Regulation. We have taken administrative and technological measures to comply with the new General Data Protection Regulation.

This Privacy Policy aims to explain how Lisboa em Fado collects and manages your personal data. This Policy describes what data is collected, how it is processed, why it is needed, and how its collection and processing may benefit you or be of interest to you.
If you have any questions, require clarification, or wish to exercise any of your privacy rights, you may contact us.

Basic principles and our commitment to privacy
At Lisboa em Fado we are committed to protecting your right to privacy. We aim to protect any personal data in our possession, manage Users’ personal data responsibly, and be transparent in our practices. In this way, we commit to respect the following basic principles:
– There is no obligation for the User to share any personal data with Lisboa em Fado, even if required by us. However, if you choose not to do so, we may not be able to offer you some products and services;
– We only collect and process your personal data for the purposes described in this Privacy Policy or for specific purposes that we share in advance and/or for which you have given us your consent;
– Our goal is to collect, process and use as little personal data as possible;
– When we collect personal data from you, we make our best efforts to keep it as accurate and up-to-date as possible;
– If the personal data we collect is no longer necessary for the purposes for which it was collected and processed and we are not required by law to retain it, we will endeavor to permanently delete or anonymize it;
– Personal data will not be shared, sold, rented or disclosed except as described in this Privacy Policy.

What personal data do we collect?
We collect your Personal Data to be able to offer you the best online experience and provide you with the highest quality customer service.

What other data can be captured?

Lisboa em Fado uses third-party cookies, such as Google and Facebook, for traffic measurement and analysis. These cookies may store some information that allows us to identify a visitor to the site. The visitor can, however, configure his or her Internet browser not to accept cookies if he or she wishes. Additionally, web server logs may record visitor information such as browser, operating system, device including make, model and version, origin of visit (referrer), date/time of access, IP address, Internet service provider and geographic area of access. This information is used for statistical purposes and to improve the site’s user experience.

We may collect personal data about you indirectly when:
a) sharing content on social media pages, websites or applications related to our products or in response to our promotional material on social media;
b) we read or collect personal data about you by reading information collected by other websites (for example, we may place an advertisement on a third party site, and when you click on that advertisement, we may receive information about you and other visitors to the site in order to measure the reach and success of that advertisement).

Why do we collect and use your personal data?
We collect your personal data so that we can offer you the best online experience and provide you with the highest quality service. In particular, we may collect, retain, use and share your personal data for the following purposes:
A) To process and respond to your inquiries or to contact you to respond to your requests;
B) To develop and improve our products, services, communication methods, and the functionality of our websites;
C) To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
D) To manage our business needs in relation to your participation in our contests, sweepstakes or promotional activities or requests;
E) To authenticate the identity of people who contact us by telephone, electronic means, or otherwise;
F) For internal training and quality assurance purposes;
G) To understand and evaluate the changing interests, wants and needs of customers in order to improve our website, our current products and services and/or the development of new products and services;
H) To provide customized products and communications, as well as product recommendations to customers.
We may also need your personal data to comply with legal obligations or in the context of a contractual relationship we may have with you.
When we collect and use your personal data for the above mentioned purposes or for other purposes, we will inform you in advance or at the time of collection.
Where appropriate, we will seek your consent for the processing of your personal data. Where you have given your consent to processing activities, you have the right to withdraw it at any time.

Your rights
When we process your personal data, you should know that you have a number of rights that you can exercise, where applicable. We have prepared a summary of the aforementioned rights and their implications for the User.

Right to access and rectify personal data
You have the right to access, correct or update your personal data at any time. Lisboa em Fado is aware of the importance of this right and if you wish to exercise it, please contact us through our contact page.

Right to portability of your data
You may have the right to portability of your personal data. This means that data can be transferred, copied or transmitted electronically. Nevertheless, this right only applies when:
(a) the processing is based on consent given; or
(b) the processing occurs for the performance of a contract; and
c) The treatment occurs by automated means.
If you wish to exercise your right to portability, please contact us via our contact page.

Right to have your personal data removed (“right to be forgotten”)
You may have the right to request that your data be deleted in cases where:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or processed; or
b) The User withdraws the consent previously given for the processing of his/her personal data, and there is no legal basis for the processing; or
c) You object to the processing of your personal data for direct marketing purposes; or,
d) You object to your personal data being processed for the legitimate interests of Lisboa em Fado (such as for the general improvement of your experience on our web pages); or
e) Personal data is not being processed in accordance with the applicable legal provisions;
f) The personal data must be deleted in order to comply with a legal provision.
If you wish to delete the personal data we hold about you, please let us know and we will take all reasonable steps to respond to your request in accordance with legal requirements.
If the personal data collected by Lisboa em Fado is not necessary for any purpose or if there is no legal provision that requires its conservation, we will do our best to permanently delete or anonymize it.

Right to limitation of treatment
You may have the right to limit the processing of your personal data if:
1) Consider that the personal data collected is not accurate; or
2) The personal data is not being processed in accordance with the applicable legal provisions, but instead of deleting the data you prefer to choose to limit its use; or
3) it is no longer necessary to retain the personal data in view of the purpose for which they were collected, but you request the data in order to commence, exercise or defend yourself in legal proceedings; or
4) You have opposed the processing of your personal data and are awaiting the analysis of whether your legitimate reasons prevail over the interests that legitimated the processing of your data.
If you wish to limit the processing of your personal data, please let us know and, if eligible, we will take all reasonable steps to respond to your request in accordance with legal requirements.

Right of Opposition
You may have the right to object to the processing of your personal data at any time. To do so, please contact us via our contact page.

Right to lodge a complaint with the competent authority
The User may, at any time, file a complaint with the National Data Protection Authority about the way Lisboa em Fado handles his or her personal data.

How we protect your personal data
At Lisboa em Fado we are aware that the security of your personal data is important. We use our best efforts to protect your personal data from any unauthorized use or access, interference, loss, modification or disclosure. We have implemented a number of security measures to help you protect your personal data. These measures include, for example, implementing access controls, using firewalls and secure servers, and encrypting information.

Sharing of your personal data
When we share your personal data with Group companies or other entities, we ensure that we only do so with entities that safeguard and protect your personal data and that comply with applicable privacy standards in a similar or equal manner as Lisboa em Fado. Your personal data will not be shared, sold, rented or disclosed beyond what is described in this Privacy Policy. However, we may share your data when required by law and/or government authorities.
We may need to communicate your personal data to suppliers providing a service on our behalf, so they will never process your data for their own purposes. Examples of these suppliers are all those who help us with the maintenance of the technical platforms, with the sending of the newsletter, with the analysis of statistical data, among other services.

International Data Sharing
Personal data may be processed outside the European Economic Area (EEA). Where data is processed outside the EEA, Lisboa em Fado will ensure that this cross-border data processing is protected by appropriate safeguards, in accordance with the guidelines and recommendations of the competent authorities.

Automated individual decisions and profiling
For some services and products, we may process the User’s personal data by automated means. Essentially, this means that certain decisions are made automatically without any human intervention.
Your personal data may also be processed to define profiles in order to anticipate your behavior on our website or in relation to products that may be of interest to you (e.g., according to your preferences, sending you communications with information on products that may be of interest to you).
If we intend to use such data processing methods we will, of course, inform you and give you the opportunity to object in advance. Please contact us via our contact page for more information about this treatment.

Are personal data of minors also captured?

All data collection is not aimed at minors, because the type of content that is disclosed is not relevant to minors, although it may eventually be relevant to parents and/or educators. If you suspect that we have collected data from anyone under the age of 18 please contact us at .

What happens with personal data transmitted in the scope of contact requests or proposals to Lisbon in Fado?

Those interested in obtaining information about Lisboa em Fado, about our services or even proposals for services may share personal data through the site or email. Such data will be used exclusively within the framework of the processes for which they are intended.

What happens to the personal data transmitted through the presences of Lisboa em Fado on social networks?

The data will be used exclusively within the scope of the processes for which they are intended, namely to provide clarifications and information regarding the consultations that are addressed to us.

Cookies and other technologies
We may also collect personal data about you through the use of cookies and other technologies. This may occur when you visit our websites or third party websites, view our online promotions, or use our mobile applications, or those of third parties, and may include the following information:
a) Information about the device’s browser and operating system;
b) The IP address of the device you are using;
c) Our web pages that you view;
d) Links you click on while interacting with our services.

How to contact us
If you have any questions, need any clarification, suggestions or have any complaints regarding this Privacy Policy or the treatment of your personal data, please contact us through our contact page or by e-mail

Data Controller Information

Lisbon in Fado

Rua do Crucifixo n.º82 a 84, 1100-182, Lisboa

This privacy policy is intended to comply with Regulation no. 2016/679 of the European Parliament and of the Council of 27 April 2016.

Document created November 15, 2022

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